FAQ

About Steadfast Co-Grow

What is Steadfast Co-Grow?

Steadfast Co-Grow is an independent apparel brand built around resilience, connection, personal growth, and the belief that we become stronger together. Our designs are wearable reminders to keep going, stay grounded, check on your people, and make room for what matters.

What does “We Grow Together” mean?

It is more than a tagline—it is the heart of the brand. Growth is rarely a solo journey. Steadfast Co-Grow celebrates the people who support one another through hard seasons, everyday progress, and the moments that shape us.

What kinds of products do you offer?

Our collection may include graphic tees, hoodies, sweatshirts, mugs, stickers, and other purpose-driven goods. Available styles, colors, sizes, and designs are shown on each product page at steadfastcogrow.com.

Are your items mass-produced?

No. Products are made to order through our production partners after a customer places an order. This lets us offer meaningful designs without carrying large amounts of excess inventory.

Sizing, Colors & Product Care

How do I choose the right size?

Please review the size guide on the individual product page before ordering. Measurements and fit can vary between garment styles, so compare the chart with a shirt or hoodie you already own and like.

What should I do if I am between sizes?

Consider the fit you prefer. Choose the smaller size for a closer fit or the larger size for a roomier, more relaxed fit. The product description may also include style-specific fit notes.

Will the color look exactly like it does on my screen?

We work hard to represent every product accurately, but screen settings, lighting, fabric, and printing methods can cause slight color differences. Small variations are normal and are not usually considered defects.

How should I care for my apparel?

For the best life from your garment, wash it inside out in cold water with similar colors, use a gentle cycle and mild detergent, avoid bleach, and tumble dry low or hang dry. Do not iron directly over the printed design.

Ordering & Payment

When is my order sent to production?

Because each item is made to order, production can begin soon after checkout. Please review your size, color, shipping address, and order details carefully before submitting your purchase.

Can I change or cancel an order?

Contact us as quickly as possible at steadfastcogrow@gmail.com. We will try to help, but changes or cancellations cannot be guaranteed once an order has entered production.

Is checkout secure?

Yes. Orders are placed through our Shopify storefront and payment information is handled through the secure payment options shown at checkout. Steadfast Co-Grow does not receive your complete card number.

Why is my discount code not working?

Check that the code is entered exactly as provided and that any dates, minimum purchase requirements, or product restrictions have been met. Some promotions cannot be combined. If the code should be active and still does not work, contact us before completing checkout.

Production, Shipping & Delivery

How long will my order take?

Production typically takes 2–7 business days. Standard U.S. delivery commonly takes another 2–5 business days after production. A typical overall estimate is 4–12 business days, although holidays, high order volume, weather, carrier delays, or destination can extend that timeline.

Will I receive tracking information?

Tracking is usually emailed after production is complete and the package has been handed to the carrier. It may take a short time for the carrier’s tracking page to show movement.

Why did only part of my order arrive?

Items may be produced by different facilities or may finish production at different times. As a result, one order can arrive in more than one package with separate tracking information.

What if my tracking is delayed or has stopped updating?

Carrier scans can sometimes be delayed. Review the tracking page first, allow a little time for a new scan, and check around the delivery location or with household members. If the package remains stalled or appears lost, email us with your order number so we can help review the situation.

What if I entered the wrong shipping address?

Email steadfastcogrow@gmail.com immediately with your order number and the correct address. We will try to help before production or shipment, but an address change cannot be guaranteed once the order is being processed.

Returns, Exchanges & Order Problems

Do you accept returns or exchanges?

Because products are made specifically for each order, we generally cannot accept returns or exchanges for choosing the wrong size or color, changing your mind, or buyer’s remorse. Please review the size guide and product details carefully before purchasing.

What if my item is damaged, defective, or incorrect?

We want to make it right. Contact us within 30 days of receiving the item and include your order number, a description of the problem, and clear photos showing the item and issue. We will review the claim and help arrange the appropriate resolution.

What if I ordered the wrong size?

Made-to-order items generally cannot be replaced or exchanged when the size selected at checkout was fulfilled correctly. Please use the product-specific size guide before ordering. If the item received does not match the size ordered, contact us within 30 days with photos.

When will an approved refund appear?

Approved refunds are returned to the original payment method. After a refund is issued, the time it takes to appear can vary depending on your bank or payment provider.