Refund policy

RETURN AND REFUND POLICY

Last updated: September 5, 2026

Thank you for supporting Steadfast Co-Grow. Most of our products are created specifically for you after your order is placed. Because our products are made to order, we generally cannot accept returns or exchanges for an incorrect size or color selection, a change of mind, or buyer’s remorse.

Please review all product descriptions, color options, and size charts carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, contains a manufacturing defect, has a significant printing error, or you receive the wrong product, please contact Steadfast Co-Grow through our Contact Us page within 30 days of delivery.

Please include:

  • Your name and order number

  • A description of the problem

  • Clear photographs showing the entire item and the issue

  • A photograph of the packaging or shipping label when relevant

After reviewing the claim, we may provide a free replacement or refund when the problem qualifies under our fulfillment provider’s requirements. Customers are not normally required to return a damaged or defective product unless we provide different instructions.

Because small differences can occur during the printing process, slight variations in color, placement, or appearance may not qualify as defects.

WRONG SIZE, COLOR, OR CHANGE OF MIND

Because products are made specifically after an order is submitted, we do not ordinarily offer returns, refunds, or exchanges when:

  • The wrong size or color was ordered

  • The customer changes their mind

  • The shipping address was entered incorrectly

  • The customer no longer wants the product

  • A delivery was refused or could not be completed because of an address provided by the customer

Customers are responsible for reviewing their selections and shipping information before completing checkout.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. We will make a reasonable effort to help, but changes and cancellations are not guaranteed.

Once an order has entered production, it generally cannot be changed or canceled because materials and production costs have already been committed. Canceling an order in Shopify does not necessarily stop production with our fulfillment provider.

REFUNDS

Approved refunds are issued to the original payment method. After a refund is processed, the time required for it to appear in your account depends on your bank, card issuer, or payment provider. Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.

LOST OR UNDELIVERABLE PACKAGES

If tracking indicates that a package has been lost in transit, please contact us so we can investigate with the fulfillment provider or carrier.

Steadfast Co-Grow is not responsible for orders sent to an incorrect or incomplete address supplied by the customer. Replacement production and shipping charges may apply when an order must be remade or reshipped because of an address error, refused delivery, or unsuccessful delivery attempts.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection laws.

QUESTIONS

For questions or assistance with an order, please use the Contact Us page at steadfastcogrow.com.